Refund and Returns Policy

Thank you for choosing offerhungama.com. We strive to provide the best possible services and products to our users. Please read this policy carefully before making any purchase.

1. Overview

   Our refund and returns policy lasts for a specific period depending on the nature of the service or digital/physical product purchased. If the specified duration has passed since your purchase, we generally cannot offer you a full refund or exchange.

2. Eligibility for Refunds

   To be eligible for a refund, your request must meet certain conditions:

   • The request must be made within the designated timeframe (usually 7 to 14 days of purchase, unless specified otherwise).
   • The service or product must have a verifiable technical defect or failure on our end that we were unable to resolve.
   • Proof of purchase (order confirmation number, transaction ID, or receipt) must be provided.

3. Non-Refundable Items & Services

   Certain types of services and products are strictly non-refundable, including:

   • Downloadable digital products or software once accessed or downloaded.
   • Customized or specially tailored services already rendered.
   • Services that have been fully utilized or expired due to user inactivity.

4. Refund Process

   Once your refund request is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (credit card, debit card, PayPal, or bank account) within a certain number of days.

5. Late or Missing Refunds

   If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you have done all of this and still have not received your refund, please reach out to our support team.

6. Exchanges (If Applicable)

   We only replace items or modify services if they are defective, damaged, or incorrectly assigned due to an error on our part. If you need to exchange it for the same or equivalent service, contact us with your details.